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Verification Required or Add Payment

If you are seeing the "Verification Required" or "Add Payment" screen, this is because of an error with the payment method currently connected with your Apple ID.

Even though Chaine is a free app, Apple prevents you from downloading any app (free or paid) until your payment information is resolved.

To fix this issue, there are two ways:

  1. Update your payment method on the Add Payment screen
  2. Do not associate any payment details with your Apple ID and App Store

We will do the latter.

Spanish instructions are here

1. Launch Settings and tap your name at the top.​

settings and select name

2. Tap Tap Media & Purchases → then tap View Account.​

select media purchases

3. Tap Manage Payments​

select manage payments

4. Select your payment method. If multiple, you will need to repeat step 4 and 5 for all methods.​

tap payment method

5. Tap Removed Payment Method and then tap Remove​

remove payment method

6. If you are not able to remove your payment method, it is best to then replace your payment method.​


7. Return to the App store and download the Chaine app.​



Why does App Store say ‘Verification Required’ on iPhone?​

The reason why you might see the 'Verification Required' popup on your Apple device is due to an issue with your current payment method linked to your Apple ID. This message could indicate that the payment method has failed, the device has never downloaded an app (free or paid), or there's an unpaid balance on your account.

A problematic credit card is the primary cause of the 'Verification Required' message on your iPhone or iPad. To resolve this, simply update your payment details, choose a valid payment card, or remove the existing card and select 'None' as the payment method. If this doesn't solve the issue, you can refer to an easy-to-follow guide for further assistance.